Waiting for the In-Home Services Costs $37.7 Billion Annually
Beachwood, OH--TOA Technologies has released its third annual "Cost of Waiting" report, which evaluates the economic impact consumers and business accrue in waiting for in-home services. The 2011 report found a $37.7 billion economic impact for the total time people spent waiting for scheduled services. In the past year, 58% of Americans waited for cable, satellite TV, Internet, utilities, retail home deliveries, or other mobile workforce-related services.
"It is clear from this year's survey that customer service needs to be a top priority for businesses, not only because keeping customers waiting can negatively affect a company's performance, but also because poor service has financial consequences for a company's customers," said Yuval Brisker, co-founder and CEO of TOA Technologies.
TOA Technologies is the only cloud-based provider of mobile workforce management software. Read more...
Find Out More About ESP