Virgin Media Rolls Out TOA Software

Virgin Media Rolls Out TOA Software

04/26/2010

CLEVELAND, OHIO --  British cable company Virgin Media has deployed TOA Technologies' mobile workforce management software-as-a-service (SaaS) to over 1,000 field engineers. Virgin Media is seeking to introduce more efficient and accurate field service management and better customer scheduling and service.

Virgin Media made a five-year commitment to TOA, which delivered its platform in the record time of just six months. TOA's customer-centric solution employs an industry leading predictive statistical engine that analyzes and learns from historical performance to accurately forecast a daily schedule for each individual field service engineer.

"The TOA solution helps us to continue improving our customers' experience and gives us the scope to improve the working day of our technicians by giving them tighter routes with less travel time," commented Paul Buttery, Chief Customer and Networks Office, Virgin Media. "We challenged TOA to integrated into our complex IT architecture and deploy across our large user base in record time, and they have clearly delivered."

As the only SaaS solution for mobile workforce management, TOA provides companies that deliver a product or service to consumer homes with a system that is easy to configure, maintain, and upgrade. The end result, as has been demonstrated over-and-over in major companies, is a more efficient mobile workforce and higher customer satisfaction.

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ESP Managing Director Jonathan Murray sits on the TOA Technologies board.