TOA Technologies To Be Acquired By Oracle
Redwood Shores, CA--Oracle today announced that it has signed an agreement to acquire Cleveland-based TOA Technologies (TOA), a leading provider of cloud-based field service solutions that manage and optimize the last mile of customer service for enterprises by coordinating activities between dispatchers, mobile employees and their customers.
“Delivering quality field service during the last mile of issue resolution is critical to achieving the highest levels of customer satisfaction. TOA’s solutions help companies streamline operations, gaining real-time scheduling capability that transforms how service is delivered,” said Yuval Brisker CEO, TOA Technologies. “Adding TOA’s solutions to Oracle Service Cloud will enable companies to accelerate their ability to deliver exceptional customer service.”
TOA’s Field Service SaaS enables modern enterprises to continuously monitor real-time field service requests coming in from contact centers, to schedule the right field service representative to dispatch, and to use sophisticated business analytics to monitor and view current inventories, accurately predict service windows, and optimize field service operations. TOA’s customers have more efficient field service operations, lower costs of delivering field service, and deliver a superior customer experience.
TOA’s solutions manage over 120 million service events annually in more than 20 countries and include global brands across many industries including DISH Network, E.ON, Home Depot, Ricoh, Telefonica, Virgin Media and Vodafone. Read more...
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Jonathan Murray made and managed the ESP investment in TOA Technologies