TOA Launches ETAworkforce on Force.com
CLEVELAND - TOA Technologies today announced that ETAworkforce--a powerful suite of mobile workforce management apps that maximizes and optimizes field service and the customer experience--is now available on Force.com, salesforce.com's enterprise cloud platform for building social apps.
TOA identified a common experience in many service organizations - a disconnect occurs among customer service, the customer and the field. Customers don't know precisely when a worker is going to arrive, and customer service doesn't know how long it's going to take to complete a job. With ETAworkforce, organizations connect the right worker to the right job, to the right customer, every time.
"Closing the service loop by connecting customers with the field workforce enables services organizations to achieve their ultimate goal - pleasing customers by providing more efficient service. To do this successfully, companies must remain mindful of both the customer and the service itself," said Yuval Brisker, co-founder and CEO of TOA Technologies. "Integrating with Salesforce, TOA Technologies has introduced a totally new approach to achieving this goal - a flexible yet robust solution for optimizing the mobile workforce in relation to time, customer commitment and expectation. Read more...
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Jonathan Murray led ESP's early stage venture capital investment in TOA Technologies and serves on the board